PSR - Problem Steps Recorder
 
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"Problem Steps Recorder" PSR.  This is a handy tool.
It captures every single mouse click and change that you make, and actually highlights certain areas of text as well. You can e-mail, annotate, etc. Clicking on help brings up a detailed help file on the program.

You can automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click.

It outputs a .zip file on the desktop which extracts a .mht file which opens in your browser.
This contains all the captured images a user may take to provide a recording of the exact steps to reproduce an error.

You can access it by going to Start > Run, and type 'psr'

Turns out, this is part of the Control Panel.
It's somewhat hard to find. If you go to the Control Panel, and under "System and Security", click on the sub-link "Find and fix problems". You then have to use the sidebar to click on the "Get help from a friend" option. This opens up the invitation creator for Remote Assistance, but there is a section along the bottom which which provides a link to this new PSR.

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